Halloween Party Ghost T-Shirt

Delivery time: Total delivery time = processing time + shipping time.

Processing Time

The product processing time mainly depends if there is a pre-order item in your order or not, also the time frame of the quality check, the packaging, and also on the store contingent of the individual product.

What is the processing time?

The item’s processing time is the time from receiving your order to physically dispatching it.

For Pre-Order Items

If your order includes one pre-order item, your package will be delivered on the date stating on the description of this pre-order item. If your order includes more than one pre-order item, your package will be delivered on the date stating on the description of the pre-order item which is with the later date.

For Item Not On Pre-Order

After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design, and size of the specific product or article. Larger orders will naturally take longer. It normally takes 2-7 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.

The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to an invalid address, the customs clearance procedures, or other causes.

About Tax

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, prettyspeach cannot declare purchased items as a gift or list an amount that lower than the actual product price.

Shipping Status

You will receive an email informing you that the order has shipped. The email will include a tracking number. Information about any back-ordered or cancelled items will be included in a separate email. You can also check the status of your order by logging into My Account. Click on "Orders" to review order status and to obtain a tracking number. We may ship your order with separate packages, items that have inventory will be shipped first.

Shipping Fee:

Firstly, thank you for reaching out to prettyspeach.com!

We have a quality test and provide after-sale customer service for the product. If you do not satisfied with our products and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (email address: service.prettyspeach@Gmail.com ), they will reply to you in 24 hours (except the weekends) and give you some useful professional advice and solutions.

I. How to Cancel Order

Customers can cancel their order at anytime prior to shipping, but please contact us first. We will help you cancel the order and process to refund you, and the refund takes 5-8 business days back to your account.

However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Return policy comes into effect. 

II. How To Exchange and Returns

You must first contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.

The returns from our customers are acceptable within 15 days after you get the package. when we confirm the arrival of the package you returned, we'll refund you the payment. 

The refund request from our customers is acceptable if customer service confirms prettyspeach.com sends you the wrong item. After we making sure that we sent you the wrong item, we will refund you the amount to your account which you can use for a new order, or inform our financial staff to refund back to your PayPal account or others if you like.

Items that can be returned or refunded of receiving must follow the criteria as below:

1. Please make sure the products are unused and will not affect the secondary sales.
2. Faulty items damaged/broken, or soiled upon arrival.
3. Items received in the incorrect size/color.
4. Because that we charged the shipping fee in behave of the shipping company, we will only refund you the good price which is responsibility.
5. After returning the products, please inform us of the following information:

① Order No., for example, BE0001

② Item No., for example, 1234_B_M

③ quantity of each item

④ Photo of the products you sent back

⑤ Photo of the shipping label on the package prettyspeach.com sent to you

⑥ Photo of the shipping label in the package you sent to prettyspeach.com

Steps:

1. Please ask us for a returning application and consult the customer service about the information we need before sending back the package.
2. Send the package back to us: Please remember to write your order number on the package, like BE0001 to make your package be recognized easily, so we can solve your problem as soon as possible. And you have to undertake return express fees by yourself. After we make sure that we have received the return package, we will contact you and give you a refund or an exchange within 15 business days.
3. After returning the products, please offer our customer service the information you collect above.
4. After confirming the information, we will refund the money to your account directly. But the amount is frozen which can be used until we get the package.
5. We will activate the refund in your account when we get the package, then you can use that for a new order.

Reception: prettyspeach Return Team

Note: In order to avoid directly returned products without our confirmation, please confirm with us by Email in advance if you need to return the goods. We will provide you with a complete and detailed return procedure according to the specific situation of the return. Returning to this address without Customer Services permission will not be accepted and customers will be responsible for all loss and cost. Thanks.

Returns Application Time:

Within 15 days of receipt. 

Online Service Time – 9:00 am to 6:00 pm CST office hours

III. Refund

Full Refunds
We offer a full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or the customer's own fault cannot apply for a refund.

Partial Refunds 
We also offer a partial refund on returned items that have some original parts missing. In such a case, the customer can only get a partial refund.

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. In the case of free post, consumers are responsible for the return shipping cost.